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Frequently asked questions

Straight answers, no jargon

Straight answers about how we work, what things cost, and what to expect. If your question isn't here, ask us on WhatsApp.

About MedGrowth

MedGrowth Digital is a healthcare-only digital marketing agency and marketing consultancy based out of Hyderabad, India, serving hospitals, clinics, doctors, and healthcare organizations. We offer 14 services organized in five pillars: Strategy, Foundation, Acquisition, Retention & Engagement, and Governance.

Because specialization compounds. Patient psychology, medical ethics, NMC advertising norms, platform health policies, and hospital economics are deep subjects — mastering them full-time is what lets us move faster and safer than generalist agencies.

Both. Individual doctors and specialists, single-specialty clinics, multi-specialty hospitals, diagnostic centres, and healthcare chains — engagement scope is tailored to size.

Engagement & Pricing

Three common shapes: a one-time strategy project (Pillar 1), a monthly retainer covering an agreed service mix, or a fractional CMO leadership engagement. Every engagement starts with the free growth audit so recommendations are grounded in your actual situation.

Pricing depends on scope — number of locations, GBPs, services, and competitive intensity. We don't publish rate cards because a single-doctor clinic and a 300-bed hospital need very different engines. What we promise: a written proposal with clear deliverables and pricing before you commit a rupee, and no hidden costs after.

Strategy projects are one-time. For retainers, we recommend a reasonable initial period of 3 to 6 months because channels like SEO and content need time to compound — but the exact terms are stated openly in your proposal, not discovered later.

Results & Reporting

Honest answer: it varies by channel and starting point. Paid campaigns typically produce enquiries within weeks; SEO and content typically need 2 to 3 months onwards to show compounding growth; retention systems show value from the first reactivated patient. We set channel-specific expectations in writing at the start — and we don't promise numbers we can't defend.

Monthly, in plain language, on the metrics that matter: enquiries, appointments booked, cost per patient by channel, and progress against the roadmap — plus what's not working and what we're changing. You'll never need a translator for our reports.

No — and we'd encourage you to be skeptical of anyone who does. Rankings are decided by Google, and patient decisions have many inputs. What we guarantee is process, transparency, senior attention, and accountability to agreed KPIs.

Compliance & Ethics

Compliance review is a dedicated service (Pillar 5), applied to our own campaigns and available for anything your other vendors produce. Creatives, claims, and testimonials are reviewed against NMC-aligned advertising norms before launch. This is a governance safeguard, not legal advice — for legal certainty, your counsel has the final word, and we support that review.

Never. Purchased reviews and followers are ethically wrong, violate platform policies, and are increasingly detectable — a triple risk no credible institution should take. Everything we build is earned: consent-based review generation and genuine audience growth.

Consent-based collection, restricted access, established platforms, and alignment with applicable Indian data protection requirements and your internal privacy policies. Documentation is available for your compliance team's review.

Working Together

Yes — common setups include us running specialist channels while your team handles day-to-day content, or our fractional CMO leading your in-house team. We're structured to strengthen internal teams, not compete with them.

We won't ask you to take our word for it. Start with the free audit — judge the depth of our thinking before spending anything. Then look at how we work: strategy before spend, compliance before launch, and reporting in patients rather than impressions. If we're not confident we can help, we'll tell you that too.

Still have questions?

Ask us directly — a strategist, not a bot, will answer.

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